We are committed to providing high-quality care and a positive experience for all our patients. If you are unhappy with any part of your care or our service, we want to hear about it. Complaints help us understand what went wrong and improve what we do.
If you feel comfortable, please speak to a member of staff at the time. Many problems can be sorted out quickly and informally.
How to Make a Formal Complaint
If you’re not satisfied or would prefer to make a formal complaint, you can do so in writing, by email, or by phone.
What to Include
To help us handle your complaint quickly and fairly, please include:
What Happens Next
All complaints are handled confidentially and fairly. Making a complaint will not affect your care in any way.
If you are unhappy with the outcome of your complaint, you can escalate it.
As an independent healthcare service, The St Andrews Practice is regulated by Healthcare Improvement Scotland. If you are unhappy with the outcome of a complaint you have raised with us, you can escalate it to:
Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square, 1 South Gyle Crescent, Edinburgh EH12 9EB
T: 0131 623 4342
E: [email protected]
Complaints can also be directed to HIS at any time using the details above.
We Value All Feedback
Compliments, concerns and suggestions are always welcome. You can also fill out a suggestion form and put it in our suggestion box in the waiting area.
Thank you,
The St Andrews Practice Team
Sustainable innovations for mental health & wellbeing
Treating the whole person, emphasising the connections between the mind and the body.
We believe passionately in connecting with people to build relationships that enrich lives.
Strategic, purposeful approach to effective collaboration, partnership, and support that furthers the organization’s mission beyond profit.
To help you inhabit your strengths, cope with life’s challenges, and thrive in your unique way
The cultivation of learning, resilience and adaptability, viewing problems from multiple perspectives.
We are not afraid to be different. We try new things and embrace progress. We are committed to being and staying on the cutting edge.
Advocating for the human rights, dignity, and diversity of every person, with respect and compassion.